Psychology of Customer Care: A Revolutionary Approach

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Business & Economics - Management & Leadership
Psychology of Customer Care: A...

Psychology of Customer Care: A Revolutionary Approach

Name: Psychology of Customer Care: A Revolutionary Approach
ISBN: 9780333557693

James J. Lynch

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This book breaks new ground on customer care. Drawing on the author's international experience and research, it provides new insights into helping customers make the best use of their time when dealing with YOUR organisation. Guidance is given on 'time shaping' for optimum customer satisfaction. Critical time care factors for industries as diverse as banks, airlines, hotels, supermarkets, are defined together with many tips on how to steal a march on competitors by this revolutionary and practical approach to customer care.

類別:

Business & Economics - Management & Leadership

年:

1992

出版商:

Palgrave Macmillan

語言:

english

頁數:

292

ISBN 10:

0333557697